Introduction

As a delivery partner, you don't purchase anything on this platform — so a traditional "refund" policy doesn't apply to you. This page instead explains how your delivery earnings are calculated, paid out, and what happens to them if your account is suspended, blocked, or deleted.

Last Updated

This policy was last updated on 09-09-2026.

How Earnings Are Calculated

You earn an amount for each delivery you complete, based on the rates and any incentives shown to you in the app at the time. A record is created against your account for every completed delivery, and your Earnings section reflects the running total for each period.

Payout Schedule & Method

Earnings are paid out to the bank account or UPI ID you provided during onboarding. You are responsible for keeping these payout details accurate and up to date in the app — we are not responsible for a delayed or failed payout caused by incorrect bank/UPI details on file.

Disputed or Withheld Earnings

We may withhold, delay, or reverse an earning where a delivery is found — on review — to be fraudulent, fabricated, in violation of our Terms of Use, or the subject of a genuine dispute with a business or customer, pending investigation. We will make reasonable efforts to inform you if this happens to an earning on your account.

Effect of Suspension or Blocking on Payouts

If your account is suspended or blocked, you cannot go online or earn new deliveries while that status is in effect. Earnings you already earned for genuinely completed deliveries before the suspension/block remain payable, subject to our standard verification and to the "Disputed or Withheld Earnings" section above.

Effect of Account Deletion on Payouts

Deleting your account does not automatically forfeit earnings you have genuinely earned — but once your account is deleted, you lose access to the app and cannot check your payout status through it. We strongly recommend confirming that all pending payouts have been settled before you delete your account.

As explained in our Privacy Policy, your delivery and earnings history is retained after deletion for platform accounting, payout reconciliation, and finance/tax purposes — this is separate from, and does not affect, your ability to have already been paid what you earned.

Contact Us

If you have questions about an earning, a payout, or believe a payout is missing or incorrect, please reach out to us at:
support@storestreets.com