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Privacy Policy
Introduction

This Privacy Policy explains how Crawling Bytes Technologies (“StoreStreets,” “we,” “our,” or “us”) collects, uses, stores, and protects your information when you access or use the StoreStreets Delivery Partner app and any related digital services, including notifications, location tracking, and other tools we operate for delivery partners (collectively, the “Service”).

This Service is built for independent delivery partners who accept and fulfil delivery requests on the StoreStreets platform. It is separate from, and collects different information than, the StoreStreets consumer/business apps.

By using the Service, you confirm that you have read and understood this Privacy Policy. If you do not agree with the practices described here, you should not use the Service or provide any personal information to us.

This Privacy Policy forms part of our Terms of Use. For rules governing your use of the Service, please refer to the Terms of Use.

We may update or revise this Privacy Policy from time to time. If a material change is made, we will notify you by updating the “Last Updated” date or by posting a notice on the Service. Your continued use of the Service following such changes will be considered acceptance of the revised policy.

Last Updated

This Privacy Policy was last updated on 09-09-2026.

Information We Collect

To onboard you as a delivery partner, verify your identity, assign deliveries, and pay you correctly, we collect the following categories of information:

  • Identifiers: your mobile phone number (used for OTP verification and as your primary account identifier), and any optional contact details you choose to provide. Delivery partners sign up phone-only — we do not require an email address.
  • Identity and verification documents: your Aadhaar number and Aadhaar card image, PAN number and PAN card image, driving licence number, image, and expiry date, and your profile photo. We compare your profile photo against your Aadhaar photo to verify that the person applying matches the identity document submitted, and we check submitted documents to prevent the same identity being used to open multiple accounts.
  • Vehicle details: your vehicle type and any related registration information you provide as part of onboarding.
  • Banking and payout details: your bank account number, IFSC code, and/or UPI ID, collected solely to pay out your delivery earnings.
  • Location information: your precise GPS location while you are online/on duty in the app. We use this to assign nearby delivery requests to you, track an active delivery in progress, calculate distance-based earnings, and for safety and fraud-prevention purposes. See Location Data below for more detail.
  • Delivery and earnings activity: the delivery requests you accept, reject, or complete, delivery status and timestamps, and the earnings generated per completed delivery.
  • Account status information: your onboarding and document-review status, and any suspension, block, reinstatement, or deletion action on your account, together with the reason recorded for that action.
  • Internet and device data: including IP address, device identifiers, app version, crash and performance logs, and push-notification tokens used to deliver in-app and device notifications about your account and deliveries.
  • Support and communication records: any support tickets, messages, or other communication you send us while seeking help.
Aadhaar, PAN & Other Sensitive Identity Documents

We collect your Aadhaar and PAN details solely to verify your identity, confirm your eligibility to work as a delivery partner, and prevent duplicate or fraudulent accounts, in line with the Aadhaar Act, 2016, applicable UIDAI requirements, and the Digital Personal Data Protection Act, 2023.

These documents are stored securely and accessed only by authorised personnel and systems involved in onboarding review and fraud prevention. We do not sell or use your Aadhaar or PAN details for marketing, and we do not share them with businesses or customers.

If you delete your account, your Aadhaar, PAN, driving licence, bank/UPI details, and uploaded document images are permanently deleted from our systems — see Retention of Personal Data below for what limited information is retained instead, and why.

How We Use Your Information

We use the information we collect to operate the Service and manage the delivery partner relationship. This includes using your information to:

  • Verify your identity and onboard you: reviewing your submitted documents, matching your profile photo against your Aadhaar photo, and checking for duplicate accounts using your Aadhaar, PAN, or driving licence.
  • Assign and track deliveries: using your live location to offer you nearby delivery requests and track an active delivery from pickup to drop-off.
  • Calculate and pay your earnings: recording a completed delivery against your account and paying out to the bank account or UPI ID you provided.
  • Communicate with you: sending OTPs, delivery assignment alerts, account-status notices (such as a suspension, block, reinstatement, or deletion confirmation), and support responses via SMS, push notification, or in-app alert.
  • Maintain safety, security, and platform integrity: detecting suspicious activity, GPS/location spoofing, fraudulent deliveries, or multiple-account abuse, and enforcing our Terms of Use.
  • Review appeals and account actions: when your account is suspended and you file an appeal, or when an admin takes an action on your account, we use the relevant profile and activity information to review and decide the outcome.
  • Provide support: resolving issues, answering your queries, and helping with account, document, or payout questions.
  • Comply with legal requirements: responding to lawful requests, audits, tax and accounting obligations, and record-keeping requirements.
Location Data

The Service requires location access to function — without it, we cannot offer you delivery requests or track a delivery in progress.

We collect precise location data while you are online/on duty in the app, for as long as you remain online. We use this data to match you with nearby delivery requests, track deliveries for safety and support purposes, calculate distance-based components of your earnings where applicable, and investigate disputes or suspected fraud (such as marking a delivery complete without being at the delivery location).

You can disable location permissions at any time through your device settings, but doing so will prevent you from going online and receiving delivery requests, since the Service cannot function without it.

When and Why We Share Your Information

We may share your personal information with third parties only when necessary to operate the Service, deliver the deliveries you accept, comply with legal requirements, or protect the rights and safety of our users. Information may be shared in the following situations:

  • Businesses and customers you deliver for: your name, phone number, vehicle type, and live location during an active delivery are shared with the business and customer for that specific order, so they can coordinate the pickup and drop-off.
  • Compliance with law: we may disclose information to law enforcement, government authorities, or regulators when required under applicable laws, legal processes, court orders, or to satisfy statutory obligations (including Aadhaar-related requirements under the Aadhaar Act, 2016).
  • Service providers and vendors: trusted third-party providers who support our operations — such as cloud hosting, SMS/OTP delivery, push-notification services, and payout processing. These providers may access information only to perform tasks on our behalf and must follow confidentiality and data-protection requirements.
  • Security, fraud prevention, and protection: we may share information to prevent fraud, detect misuse, safeguard users, or respond to harmful or illegal activity.
  • Corporate or business transitions: if Crawling Bytes Technologies undergoes a restructuring, asset transfer, acquisition, or similar business change, your information may be transferred as part of that process, subject to applicable law.
  • With your consent: we may share information in situations where you explicitly authorise or request us to do so.

We do not sell your personal data. Any disclosures are made strictly for operational, delivery-coordination, security, or legally required purposes.

Security of Your Personal Information

We are committed to protecting your personal information and have implemented administrative, technical, and physical safeguards designed to keep your data secure — including encryption, access controls, secure server environments, and continuous monitoring to reduce the risk of unauthorised access, misuse, or disclosure.

This applies in particular to your financial and sensitive identity information — your bank account and PAN details are protected using industry-standard safeguards, with access restricted to the systems and personnel strictly necessary for identity verification and payout processing.

While we take reasonable steps to safeguard your data, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

If you have questions regarding the security of your personal information, you may contact us at support@storestreets.com.

Retention of Personal Data

We keep your personal information only for as long as it is required to operate the Service, verify and manage your account, pay you correctly, and comply with applicable legal and regulatory obligations.

If you delete your account, your delivery partner profile (including your Aadhaar, PAN, driving licence, bank/UPI details, and uploaded document images) is permanently deleted and cannot be recovered.

We do, however, keep your delivery and earnings history as a shared record with StoreStreets and the businesses/customers you delivered for. This is necessary for platform accounting, payout reconciliation, and finance/tax purposes, and it is no longer linked to an active account of yours or visible to you.

Records we are legally obligated to retain — such as invoices, payout, and financial records — are kept for the retention period required under applicable Indian law (typically up to 8 years for financial records), then deleted.

Children’s Privacy

The Service is intended for use by adults and is not directed toward children. We do not knowingly collect personal information from individuals under the age of 18.

By using the Service, you represent that you are at least eighteen (18) years old and legally permitted to hold a driving licence and operate the vehicle you register with us.

If we become aware that personal information has been collected from a minor without appropriate consent, we will take steps to delete such information as required by applicable law.

Your Rights & Choices

As a delivery partner, you have several rights regarding your personal information. Subject to applicable laws, you may:

• Access your information: Request a copy of the personal data we hold about you.

• Update or correct your details: Modify your profile information, such as vehicle details or bank/UPI details, from within the app.

• Delete your account: Permanently delete your account and profile at any time from Settings → Delete Account, through a step-by-step confirmation flow. See Retention of Personal Data above for what is kept afterward, and why.

• Withdraw location consent: Disable location access through your device settings — this will prevent you from going online and receiving delivery requests.

• Contact us regarding concerns: If you believe your privacy rights have been violated, you may reach out to us using the contact details provided below.

To exercise any of these rights, you may contact us at support@storestreets.com.

Notifications & Tracking Technologies

The app uses device identifiers, local storage, and push-notification tokens (rather than browser cookies) to keep you signed in, deliver account and delivery alerts, and understand app performance and crashes. Third-party analytics or crash-reporting tools we use may collect similar technical data under their own privacy policies.

International Data Transfers

We may process or store your information on servers located outside India, depending on our hosting providers or cloud service partners. Regardless of where your information is processed, we ensure that appropriate safeguards — such as encryption, contractual protections, and security controls — are in place to protect your data in accordance with applicable privacy laws and industry standards.

Grievance Officer

In accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and applicable rules, the details of our Grievance Officer are provided below:

Name: Grievance Officer – Crawling Bytes Technologies
Email:support@storestreets.com
Address: CRAWLING BYTES TECHNOLOGIES, 15/1-3, 4TH CROSS, KULLAPPA CIRCLE, KAMMANAHALLI, Bengaluru (Bangalore) Urban, Karnataka, 560084

If you have any privacy-related concerns or complaints, you may contact the Grievance Officer, and we will address your issue within the timelines required by applicable law.

Contact Us

If you have any questions about this privacy policy, please contact us at support@storestreets.com.

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